REMINDER: Broadband Online Payment Updates

The Whip City Fiber Team has updated their online bill pay system.

The Whip City payment processor is making some updates to the online bill pay system to improve our residents' experience. Acceptance of the updated Terms and Conditions needs to be completed by May 31st. These changes affect customers that pay using ACH (bank account) not by credit card.

The next time you log in, (myaccount.whipcityfiber.com/) you'll see a prompt asking you to review and accept updated Terms & Conditions. Just a quick click of the yellow button to acknowledge the new terms, and you'll be all set. Once you confirm your banking information, your account will be updated and no further action is required. Thank you for your cooperation as Whip City updates thier systems to better serve you!

If you have any questions, please contact the Whip City Customer Service Team at 413-485-1251.

Posted: to Colrain Broadband on Wed, Feb 4, 2026
Updated: Wed, Apr 15, 2026