Pricing and Policies
Additional Pages
The following is a summary of the Colrain Broadband pricing and policies that were approved by the Select Board and MLP Board on August 3, 2020.
Residential Pricing
| Internet | $89.00 per month |
| Premier Phone Service (when bundled with Residential Internet) |
$12.95 per month *plus fees & taxes |
| Phone only (without Internet) | $60.00 per month |
| Static IP | $12.95 per month |
| Seasonal Rates | Not offered |
| Commercial Internet | |
| Pricing drop/standard installation (see Drop/Install Policy) | |
Commercial Pricing
| Small Business (1 to 4 users) | $89.00 per month |
| Medium Business (5 to 25 users) | $149.95 per month |
| Large Business (up to 50 users) | $399.95 per month |
| Static IP addresses: $12.95 each per month; $29.95 block of 5 addresses | |
| Pricing drop/standard installation (see Drop/Install Policy) | |
Billing
Paper bills are not an option. Customers will receive emailed invoices. Customers are required to use the electronic billing portal to make one-time payments or to set up Autopay. The only payment options are credit card and direct withdrawal from a checking account.
As of 10/17/2023, the monthly fees and taxes for phone service has increased $2.25, due to an upward adjustment in the Federal Universal & Regulatory fees and MA taxes. The Town of Colrain and Whip City have no control over these fees and taxes.
Refunds
Effective 3/26/2024, refunds less than $5.00 will not be processed by the MLP Board.